Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Palanor Enterprise Intelligence Platform operated by Palanor, Inc. (“Palanor”). By creating an account or using the service, you agree to these Terms.

1. The service

Palanor provides a hosted Enterprise Intelligence Platform consisting of six Intelligence products (Context News, Signal Watch, Scenarios, Seer Backplan, Council), a relationship layer (CRM-style), and a research catalog. The service is provided as a software-as-a-service product accessed through a web browser.

2. Accounts

You are responsible for safeguarding your account credentials and for any activity under your account. Notify us at security@palanor.com if you suspect unauthorized access. Each organization is administered by one or more “Owners” with full permission; other roles (Admin, Researcher, Relationship Steward, Member, Viewer) are scoped accordingly.

3. Acceptable use

You agree not to:

• Use the service in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to the service, other accounts, or supporting infrastructure.
• Use the service to send unsolicited bulk communications.
• Reverse-engineer, decompile, or scrape the service except as expressly permitted by law.
• Use the service to generate or distribute content that infringes third-party rights.

4. Customer data and ownership

You retain ownership of all data your organization submits to the service (“Customer Data”). You grant Palanor a worldwide, non-exclusive license to host, process, and display Customer Data solely to provide and improve the service. Palanor does not use Customer Data to train shared AI models.

5. Confidentiality

Each party agrees to protect the other’s confidential information using the same care it uses for its own confidential information of similar importance, and at minimum reasonable care. Customer Data is the confidential information of the customer.

6. Subscription and fees

Fees are set out in the order form or pricing page. Subscriptions auto-renew unless cancelled. Fees are non-refundable except as required by law. Taxes are added where applicable. Customers in jurisdictions with reverse-charge VAT/GST are responsible for self-accounting.

7. Service levels

Palanor targets 99.9% monthly uptime for the production service. Planned maintenance is communicated in advance. Service credits, when applicable, are issued as account credit against future invoices.

8. Suspension and termination

Palanor may suspend or terminate accounts for material breach of these Terms, non-payment, or activity that jeopardizes the service or other customers. Customers may terminate at the end of the current term per the order form. On termination, customers have 30 days to export Customer Data; after 90 days, all Customer Data is deleted from production systems (and removed from backups per the backup rotation schedule).

9. Intellectual property

Palanor and its licensors retain all right, title, and interest in and to the service, including Numen prompts, signal scoring methodology, the Loom Canvas math, Custom Indices methodology, Schemas, and the Palanor brand assets. Nothing in these Terms transfers ownership of Palanor IP.

10. Warranties and disclaimers

The service is provided “as is” and “as available.” Palanor disclaims all warranties except those expressly stated in a master services agreement. Numen’s readings, scenarios, and predictions are decision-support outputs, not financial advice; customers are responsible for their own decisions.

11. Limitation of liability

To the maximum extent permitted by law, Palanor’s aggregate liability for any claim arising out of or related to these Terms or the service shall not exceed the fees paid by the customer to Palanor in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages.

12. Indemnification

Each party will indemnify the other for third-party claims arising out of the indemnifying party’s breach of these Terms or applicable law. Standard mutual indemnity language applies under the master agreement when one is in force.

13. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Delaware, except where consumer protection law in your jurisdiction prohibits this choice.

14. Changes to these Terms

If we change these Terms materially, we will notify customers via email and update the “Last updated” date. Continued use of the service after the change constitutes acceptance of the updated Terms.

15. Contact

legal@palanor.com for legal notices. Palanor, Inc., 254 Chapman Rd Ste 208, Newark, DE 19702, USA.